Customer support

Tips to set agents up for success and deliver better customer service.

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Live chat support vs. phones: Which should you choose?
Article | 7 min read

Live chat support vs. phones: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

CX is at a digital tipping point—here’s what IT leaders can prepare for
Article | 5 min read

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Here's why customer service benchmarking is so important
Article | 4 min read

Here's why customer service benchmarking is so important

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Article | 4 min read

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

How to embrace new behaviors in 2021
Article | 8 min read

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

5 reasons why the customer is always right
Article | 8 min read

5 reasons why the customer is always right

“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.

How to embrace new behaviors in 2023
Article | 8 min read

How to embrace new behaviors in 2023

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Digital natives are here to transform your CX
Article | 7 min read

Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS
Article | 7 min read

What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
Article | 3 min read

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

Report: Over the Top (OTT) Support

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

Zendesk messaging: Customer service in a digital-first world
Article | 7 min read

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

How to provide great social media customer service on Instagram
| 2 min read

How to provide great social media customer service on Instagram

Download the guide for tips on connecting with customers on Instagram.

What is knowledge-centered service (KCS)?
Article | 6 min read

What is knowledge-centered service (KCS)?

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

How to introduce support reps to your CX strategy

How to introduce support reps to your CX strategy

When shifting your CX strategy, your support representatives are an important resource. They know your product…

A customer service guide to conflict resolution
Article | 12 min read

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

18 customer service tips to win over your customers
Article | 11 min read

18 customer service tips to win over your customers

Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.

How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Article | 5 min read

How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence

Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.

Monthly integrations have arrived
Article | 5 min read

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Startups podcast: 4 startups on how they're solving for a post-pandemic world
Article | 5 min read

Startups podcast: 4 startups on how they're solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.