When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
The role your data plays has probably evolved since your business has grown, which means it’s…
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction
Forget what you think you know about customer support, for now. In just a few short…
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
8 top change management models and change management definitions
Deliver exceptional service and form deeper connections with your customers by building a knowledge base.
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
These organizations are using Zendesk tools to connect people with the information, care, and services they need
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.