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Customer support

Tips to set agents up for success and deliver better customer service.


Latest stories

Article
9 min read

The definitive guide to crafting captivating customer testimonials

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

Article
20 min read

What is customer satisfaction? Definition + importance

Customer satisfaction is a measure of how happy your customers are with your product or service. And for many businesses, it’s the difference between a success and a failure—no pressure.

Article
3 min read

What makes Zendesk champions of customer service

Everyone knows customer service is important. Or at least everyone should know. Because we are all…

Article
8 min read

Customer transparency: Why it matters and how to increase it

Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.

Article
5 min read

How Project N95 streamlined its volunteer-staffed support using Zendesk

To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.

Article
9 min read

What is online customer service? + 8 ways to improve your online customer service

Online customer service is the process of answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. Here are tips for good online customer service.

Article
7 min read

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Article
7 min read

Customer segmentation analysis: an actionable guide

If you’re working in customer service, then you know your customers better than anyone else at…

Article
14 min read

What is customer care? Definition, importance, and best practices

Investing in customer care can build lasting brand loyalty and boost customer satisfaction.

Article
4 min read

Employee experience: Internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.

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Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

White Paper

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

Article
13 min read

SMART customer service goals to aim for in 2024

How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.

Article
15 min read

What is conversational AI? The ultimate guide on how it works

Conversational AI is a set of technologies that can recognize and intelligently respond to speech and text inputs. Learn why conversational AI is the future of customer service.

Article
8 min read

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

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