Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
9 min read
The definitive guide to crafting captivating customer testimonials
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
Article
20 min read
What is customer satisfaction? Definition + importance
Customer satisfaction is a measure of how happy your customers are with your product or service. And for many businesses, it’s the difference between a success and a failure—no pressure.
Article
3 min read
What makes Zendesk champions of customer service
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
Article
8 min read
Customer transparency: Why it matters and how to increase it
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.
Article
5 min read
How Project N95 streamlined its volunteer-staffed support using Zendesk
To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
Article
9 min read
What is online customer service? + 8 ways to improve your online customer service
Online customer service is the process of answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. Here are tips for good online customer service.
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
7 min read
Customer segmentation analysis: an actionable guide
If you’re working in customer service, then you know your customers better than anyone else at…
Article
14 min read
What is customer care? Definition, importance, and best practices
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Article
4 min read
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
White Paper
Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
White Paper
4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
Article
13 min read
SMART customer service goals to aim for in 2024
How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.
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