Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 19
Article Gartner’s top 10 strategic technology trends for 2019
Check out a more updated report on customer trends here. Using digital twins allows you to…
Guide Getting started with Zendesk Explore—your guide to customer analytics
Our guide to getting started with Zendesk Explore will help you set up and make the…
Guide Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
Article From content manager to cross-functional collaborator
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Podcast Ellevest’s gender-aware investing experience
Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…
Infographic Your guide to the wonder years of knowledge management
Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…
Article Customer support executives and the many roles they must play
Most careers come with extra responsibilities, beyond what was outlined in the job description, especially in a fast paced field like customer relationship management
Article What’s your type? 4 types of customer service operations
“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided…
White Paper The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Guide Customer service tips for better support
Whether you’re running a small business or a global corporation, providing good customer service can mean…
Podcast The Repeat Customer podcast is back!
Repeat Customer is back for another season of going behind the scenes of brands with truly…
Guide Customer experience management: why it matters
The customer experience (CX), in broad terms, means every interaction a customer has with a company…
Article The integration party never stops
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
Article Omnichannel analytics: what the metrics can show you
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
Article 7 ways to improve your agent capacity
If your agents are constantly switching between channels and unable to communicate and collaborate in real…
Article How to make your workflow flow
As your support teams grow, here are some tips on how to optimize operations at scale
Article What is a support ticket?
Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?
Article How to collaborate across teams to scale customer support
For enterprise companies with hundreds of employees and dozens of departments, you often need to go outside of your customer service team to answer a question