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Customer support

Tips to set agents up for success and deliver better customer service.


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2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

Article
1 min read

Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart

Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…

Article
3 min read

Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak

A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.

Article
6 min read

The hottest integrations are here

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
2 min read

Glean founder Arvind Jain—don’t wait to go after enterprise accounts

“Glean” some great insights on closing big deals from day one.

Article
1 min read

Behind the scenes: How top hospitality brands deliver 5-star guest service

Discover how Zendesk can enable you to provide world-class customer service consistently, even in the midst of labor shortages and rising costs.

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EU-US Data Privacy Framework and Adequacy Decision

Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers.

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3 min read

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

Article
5 min read

Sunny days ahead with new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
5 min read

Why manufacturers must shift gears from product to CX, powered by AI

As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.

Article
2 min read

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

Article
15 min read

16 employee engagement survey questions and best practices

Learn how to conduct an employee engagement survey and what questions you should ask.

Article
17 min read

What is brand advocacy? (+ 8 strategies to boost referrals)

Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service.

Article
14 min read

Customer analytics 101: What it is and how it works for growth

Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.

Article
10 min read

15 customer service resume examples and writing tips for 2024

Land the job you’re looking for with a perfectly crafted customer service resume.

Article
2 min read

ShareFile, Levitate co-founder Jesse Lipson: Trust yourself

From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.

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