When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Provide world-class B2B customer service to build trust and create long-lasting relationships.
Want to know what buyers think of your brand? Here’s how to gauge—and positively influence—customer perception.
Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.
"The customer is always right" is a time-honored business philosophy. But is it true?
Phone-dominant service solutions are no longer sufficient to meet customers’ needs. Enterprise companies can improve the customer experience and cut operational costs by expanding their digital service offerings.
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Collect and analyze consumer insights to better understand your buyers, improve your business, and build meaningful relationships with your customers.
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
RCS messaging is the next generation of text messaging. With advanced features like suggested replies and rich media, RCS messaging presents many opportunities for sales and support teams to connect with customers.
Give your customer service team a boost with pre-built apps and integrations.
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Being there for customers on Instagram and other messaging apps can set retailers apart.
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Sometimes it's the little things that make a big difference.
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.