When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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As your approach to customer service matures, the complexity of your customers’ issues increases.
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Download the guide for tips on connecting with customers on Instagram.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Give your agents instant access to customers' details and order information—all inside Zendesk.
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
This year, teachers have been working harder than ever to support their students as they navigate…
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity