When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 20
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
You’ve done the work of building a strong team of great agents. Now, empower them to provide the best customer service they’re capable of.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for
Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…
Get your personalized Customer Support Performance Report Card here. Your customers are comparing you to the…
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented
With so many different ways to offer customer service, whether it be via email, live chat,…
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success