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Tips to set agents up for success and deliver better customer service.


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Article
8 min read

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

White Paper
1 min read

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Article
7 min read

Live chat support vs. phones: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

Article
5 min read

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Article
4 min read

Here's why customer service benchmarking is so important

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

Article
4 min read

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

Article
8 min read

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Article
8 min read

5 reasons why the customer is always right

“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.

Article
8 min read

How to embrace new behaviors in 2023

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Article
7 min read

Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

Article
7 min read

What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

Article
3 min read

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

White Paper

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

Article
7 min read

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

Article
6 min read

What is knowledge-centered service (KCS)?

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

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