Customer support
Tips to set agents up for success and deliver better customer service.
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3 min read
Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…
Article
2 min read
5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
White Paper
1 min read
Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
White Paper
7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
Article
3 min read
How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article
3 min read
Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article
4 min read
Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
Article
1 min read
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Article
5 min read
Channel changes score high with Ditzo’s online insurance customers
Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…
Article
2 min read
How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
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2 min read
Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article
2 min read
Customize your chat widget with the Web SDK
Because it is often the first place a customer looks when they want help, the Zendesk…
Article
3 min read
How to add value to your customer data
Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…
Article
2 min read
Agile customer service drives revenue
Offering customers access to top-notch customer service teams is a box smart companies need to check,…
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