Customer support
Tips to set agents up for success and deliver better customer service.
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Article
4 min read
How to make the most out of live chat
Most customers prefer chat to email—why wait for a response via email when a question can…
Article
1 min read
Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…
Article
1 min read
Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article
1 min read
Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
Article
9 min read
What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
Article
2 min read
Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article
4 min read
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article
25 min read
How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.
Article
3 min read
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Harry’s brings the same focus on quality to their customer service as they do to their…
Article
5 min read
How Zendesk measures the customer experience
Delivering on the customer experience is more than measuring customer satisfaction
Article
2 min read
Momentum with Microsoft: announcing single sign on
We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…
Article
3 min read
5 behaviors every leader should adopt to create better customer experiences
Good leadership paired with good company culture leads to happy employees
Article
2 min read
Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams
It happens all the time in business. Something changes: a mobile gaming company ships a new…
Article
5 min read
Treat yo’ self to these 15 new apps and integrations
This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…
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