Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
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1 min read
How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article
1 min read
Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
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2 min read
3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
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15 min read
20+ techniques to provide good phone customer service
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
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6 min read
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
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4 min read
Beat the heat with these cool additions to the Zendesk Apps Marketplace
We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…
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4 min read
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
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4 min read
How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
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5 min read
15 new Zendesk apps and integrations
This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…
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16 min read
Employee engagement: Definition, examples, and strategies
Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.
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2 min read
Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…
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7 min read
20 reasons to visit the Zendesk Apps Marketplace
From doing more with your data, to better closing the gap between sales and support, to…
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2 min read
Better customer support through Zendesk and Google Apps for Work
The next step for any growing business is to manage customer relationships with a modern support…
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2 min read
Customer service starter pack: five resources for managing a stellar support team
Managing a customer service team isn't easy. Get a head start with these five resources from…
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6 min read
12 tips for maximizing your ecommerce customer service
From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.
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