Customer support
Tips to set agents up for success and deliver better customer service.
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Article
3 min read
Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
Article
2 min read
Understaffed and extra busy? Here's how to keep your cool
There are going to be days when you dont have enough customer service staffing to meet…
Article
Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
Article
3 min read
Customer service rewards and recognition: Happy employees, happy customers
Here's my philosophy: you get happy customers through happy employees
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
Article
3 min read
We're connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to…
Article
Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
Article
7 min read
5 steps to setting better customer service goals
Finding the right balance for setting customer service goals is integral to the success of any team
Article
3 min read
Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
Article
5 min read
Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
White Paper
12 min read
Protect Your IT Assets
The consequences of overlooking even a single security vulnerability can be severe. If a computer on…
Infographic
1 min read
The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with…
White Paper
12 min read
Matchmaking in the cloud: a perfect marriage of sales and support
This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…
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