Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article Start your summer with the right integrations
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article How the ERC connects the landscape with people who can help save it
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
Article What is an HR help desk? A beginner’s guide.
An HR help desk helps both your business and your customers—here's why.
Guide The agility playbook—how larger firms can score a competitive advantage in CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
Guide The SMB agility playbook—set yourself up for long-term success
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
Article Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
Article 3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article Understanding customer expectations: Management tips and examples
What customers want and what they get might not always align, but the stakes are getting…
Article What is customer advocacy? Definition and strategies
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
Article Four examples of world-class customer experience design
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Guide Messaging best practices for better customer service
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
Article What is agent experience? (and why it’s good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article What are data silos and why they’re a problem (+ how to fix it)
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Article Zendesk obtains HDS certification
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Article How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article 5 ways to cultivate loyal customers through social media
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
Article How chatbots can help agents improve customer support
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
Article Get your monthly integration fix here
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.