When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Here are the newest integrations from Zendesk to help your team provide great experiences.
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
An HR help desk helps both your business and your customers—here's why.
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
When a refugee arrives in a new country their material belongings may be few, but they…
What customers want and what they get might not always align, but the stakes are getting…
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.