When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.
Mobile optimization is an important part of any business success strategy
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Including text support as part of your multichannel strategy is a great way to provide better…
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
The role your data plays has probably evolved since your business has grown, which means it’s…
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction
Forget what you think you know about customer support, for now. In just a few short…