Social responsibility
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8 min read
Zendesk's Tech for Good partners create crucial COVID-19 resources
These organizations are using Zendesk tools to connect people with the information, care, and services they need
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8 min read
The brave new world of virtual volunteering
The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Article
14 min read
Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
Article
8 min read
Putting brand values behind brand politics
You would think a taco truck could stay out of the swirling storm of outrage and…
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8 min read
Why corporate sustainability is a mainstay in 2020 and beyond
Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…
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8 min read
Where do your customers stand on sustainable packaging?
These days, every time I buy something wrapped in plastic, I am haunted by the specter…
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7 min read
Choosing the right social impact activities for your brand
How do you attract top-notch talent, engage your staff like never before, bring in more customers,…
Article
4 min read
Volunteering your skill set can have some surprising benefits
Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…
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4 min read
3 surprising ways to volunteer your professional skills
We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…
Article
7 min read
Don’t have kids, eat less meat, and other ways to save the world
Whose fault is it that glaciers are melting, oceans are becoming cooler and less salinated, “storms…
Article
8 min read
Selfish or selective? 6 ways Millennials are changing charitable giving.
Many people think of Millennials as self-centered, selfie-snapping, uber-texting, uber-riding, narcissists. Even some Millennials share this…
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