Support operations

Guide

Customer service standards: why they’re important

Why are customer service standards so important? In an age of rising customer expectations—a time when…

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What’s New at Zendesk: August 2017 Article

What’s New at Zendesk: August 2017

We’ve recently added a number of new features that provide faster, more intelligent ways for you…

Nucleus Research: Zendesk yields high ROI for Trustpilot Article

Nucleus Research: Zendesk yields high ROI for Trustpilot

Founded in 2007, Trustpilot is an international provider of user-generated reviews of online businesses with customers…

Using Zendesk to Communicate Effectively with Your Customers Article

Using Zendesk to Communicate Effectively with Your Customers

A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…

Article

Creating a great customer experience in any language

Providing a localized product is just one part of serving your customers in their preferred language—to…

Article

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

Article

How Zendesk Does Customer Service

Article

Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…