Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
Mix it up: rotating customer support jobs
Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment
5 behaviors every leader should adopt to create better customer experiences
Good leadership paired with good company culture leads to happy employees
3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell
Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what hes learned about the customer experience from some of the worlds most-loved brands.
Not-so-lonely planet: How to follow the sun and provide global support
Are you looking for ways to support customers globally? We created an ebook just for you
Follow-the-sun customer support: how to get global, fast
To provide the highest level of customer service to your customers, your customer support team must consider when to be available, and this could mean 24/7/365.
Groupon: Defenders of the Customer Experience
Zendesk’s macros are incredibly easy to use and customize. We know how we’ll they’re working whenever a customer writes back to us and says, It’s so nice to deal with a human rather than a robot! Joe Harrow, Director of Customer Service, Groupon Launched in November 2008, Groupon features a daily deal on the best […]