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Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…

Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…

With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

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