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Better customer experiences with omnichannel engagement White Paper

Better customer experiences with omnichannel engagement

Designing a support experience that enables you to have natural conversations with your customers regardless of…

Engaged employees and collaboration: how internal help desks help White Paper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Here’s why your prospecting emails aren’t being read by execs, according to an exec White Paper

Here’s why your prospecting emails aren’t being read by execs, according to an exec

By the time you reach a C-suite level, everyone in the organization is contacting you. And…

Building a strategic sales plan White Paper

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

How to justify your sales CRM cost White Paper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organization…

Optimize your sales CRM to improve customer service White Paper

Optimize your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

The best commercial forum software White Paper

The best commercial forum software

Choosing the right forum software for your business is straightforward when you have the right resources.…

Why enterprise companies’ employees need help desk software White Paper

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

Why inbound call centers are more relevant than ever White Paper

Why inbound call centers are more relevant than ever

A customer in a deli pops their debit card into the machine for the fifth time.…

What is an issue tracker? White Paper

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

7 questions to ask when evaluating sales software White Paper

7 questions to ask when evaluating sales software

With hundreds of sales CRMs and solutions on the market, what’s the most effective way to…

3 keys to unlocking a measurable sales pipeline White Paper

3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…

CCW special report: knowledge management White Paper

CCW special report: knowledge management

The level your organization performs at can often depend on how effective your knowledge management system…

Uncovering the TCO of CRM White Paper

Uncovering the TCO of CRM

When choosing a CRM, you must beware of dozens of potential hidden fees that can cost…

The top 3 challenges facing direct to consumer retailers (D2C) White Paper

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

The importance of customer experience White Paper

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

What is a support ticket? White Paper

What is a support ticket?

Customer support can often be overlooked as an essential part of an organization. People tend to…

Employee experience: How consumer expectations are shaping the workplace White Paper

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

Quantifying the business impact of customer service White Paper

Quantifying the business impact of customer service

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…