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Self-service—you’re already doing it, now do it with AI
A smart approach to customer self-service is essential for a business to scale efficiently. But you…
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How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
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7 min read
Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
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5 min read
Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
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Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
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Why your business needs the Science of Sales
Sales success has traditionally been considered an art, honed by sales veterans over years of deals…
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1 min read
SFA software evaluation template
Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
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Gartner's Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to…
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Why your business needs a sales CRM
With so much money and time invested in sales growth, why are sales leaders still falling…
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Gartner’s 2017 Magic Quadrant for CRM | Zendesk
In this report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner examines the global…
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7 min read
Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
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Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
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Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
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Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
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7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
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