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White Paper Gartner’s FrontRunners Quadrant for Help Desk Software
If you’re a small business software buyer, your decisions can have a direct impact on your…
White Paper Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM
Odds are you’ve heard of Facebook Messenger, WeChat, Kik, Line, or Snapchat. Maybe you’re even an…
White Paper Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
Regardless of the industry, businesses everywhere are investing in customer self-service options to improve the customer…
White Paper The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
White Paper PCI Compliance and the Cloud
Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…
White Paper How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
White Paper Omnichannel customer service report
Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…
White Paper Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
White Paper Top tips for building a thriving help center
Learn how to build an engaging and thriving help center. Increase customer satisfaction, reduce costs, and grow your business community by improving your help center with these steps
White Paper Protect Your IT Assets
The consequences of overlooking even a single security vulnerability can be severe. If a computer on…
White Paper How to Conquer Your Fear of Phone Support
Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…
White Paper Simplified IT Service Management
An internal IT department is an interesting place to work. You feel buffered from the front-lines…
White Paper Five trends impacting the enterprise IT help desk
Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…
Matchmaking in the cloud: a perfect marriage of sales and support
This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…
One face of the brand customer support
Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…
How to move beyond email to the cloud
Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…
The Customer Service and Social Media Revolution
Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…