Did somebody say… new integrations?

November 29, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

4 industry leaders on how they use the Knowledge Capture app

November 17, 2017

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.

What if language wasn’t a barrier for customer support?

November 8, 2017

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

What we’re learning from Answer Bot

November 6, 2017

At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot

An integration investigation

October 31, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.

Ibotta scales training hurdles with Zendesk and Lessonly

October 24, 2017

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and knowledge management

How Spokeo connects more people, faster than ever

October 4, 2017

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

New additions to the Apps Marketplace

September 28, 2017

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

Operation integration

August 31, 2017

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Mortgage Coach’s fast, easy support with Zendesk Chat

August 23, 2017

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates

You get a new app, and you get a new app, and you…

July 27, 2017

That reference is still relevant, right?

Kicking apps and chewing gum

June 27, 2017

And we’re all out of gum. But we have plenty of great apps to highlight this month:

The low-down on the best new integrations

May 30, 2017

We have a bevy of new ways to integrate with Zendesk. Among other things, these tools offer ease in inventory control, minimize repetition in support answers, and break down language barriers

May the 4th integrations be with…whoops

May 4, 2017

We’re a day late, sue us. All that matters is we’ve got another great round of integrations to help you make the most of Zendesk

3 ways to use Zendesk as an ecommerce help desk

May 2, 2017

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here are three ways to corral the chaos

In-app support for everyone: the Zendesk kit on Fabric

April 19, 2017

We’re excited to announce the Zendesk kit for Fabric, bringing in-app support to thousands of mobile developers using the Fabric development platform. With the Zendesk kit, you can add customer self-service, messaging, and app review prompts right into your app

Welcoming spring with some great new apps

March 30, 2017

We’re closing out March with a new round of Zendesk apps. These great tools will help you do everything from answer your customers’ questions to simplify billing. Dropbox: file sharing, management, and collaboration From the smallest business to the largest enterprise, Dropbox simplifies the way teams work together. With Dropbox for Zendesk Support, you can […]

Proactive support with in-product messaging

March 23, 2017

Would it be helpful if you had a way to reach out to your customers before they need to reach out to you? Let’s say you have a new or updated product you want to let them know about, or you want to give your new users a suggestions on how to get started

So many new apps we’re running out of headlines!

February 26, 2017

Editor apps are here and to celebrate, we’ve got a few new apps in the marketplace. Apps can now be given a new location within the Rich Text Editor in Zendesk Support accounts. They appear as native looking icons in the editor toolbar, right alongside the native formatting and attachment icons. Learn more about

New year, new Zendesk integrations

January 27, 2017

This month we’ve added 9 new apps and integrations. These tools, a mixture of powerful and playful, can help you foster better customer relationships and inspire employees to have fun while working hard.

Why the pipeline isn’t running dry anytime soon for Pipedrive

January 12, 2017

Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk Support. “Zendesk fulfills all our needs,” Kõiva said, “and there’s no other software out there that is able to do that

Saying farewell to 2016 with 15 new integrations

December 23, 2016

We’re happy to share one last box of goodies before the end of the year. This new round of integrations will help you do everything from working on tickets inside Slack to adding videos to support tickets. UserVoice UserVoice helps you listen to your most important stakeholder—the customer—and turn their feedback into actionable data to […]

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

November 29, 2016

Harry’s brings the same focus on quality to their customer service as they do to their razors

Shake up your Zendesk with 10 new apps and integrations

November 28, 2016

We’re happy to share an energy boost in the form of 10 great new apps and integrations