Three new tools to make you a better support leader

August 14, 2016

Zendesk August quarterly product release includes: Satisfaction Reasons, updates on the Pathfinder app, and better insights into macros

Beat the heat with these cool additions to the Zendesk Apps Marketplace

July 27, 2016

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip these past few months, and July is no different

How Chubbies uses the Zendesk Support and Shopify integration to deliver ‘the perfect weekend’

July 22, 2016

Chubbies wants their customers to have a good time—all the time. So, when they were looking for a Shopify integration, the solution had to deliver good vibes

15 new Zendesk apps and integrations

June 27, 2016

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include sentiment analysis, ticket creation from popular messaging

20 reasons to visit the Zendesk Apps Marketplace

June 3, 2016

From doing more with your data, to better closing the gap between sales and support, to integrating artificial intelligence, here are the 20 latest and greatest ways to extend your Zendesk

Better customer support through Zendesk and Google Apps for Work

June 2, 2016

The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce a new integration with Google

A new source of customer feedback: Google Play and Zendesk

May 18, 2016

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be a big channel for customer support

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

May 17, 2016

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask to create an efficient communication channel

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

April 26, 2016

Get the most out of Zendesk’s Pathfinder app with this Community Tip from James Baldwin of

7 new additions to the Zendesk Apps Marketplace

April 22, 2016

This April we added seven new integrations to the Zendesk Apps Marketplace. They cover everything from better data consolidation to automatic ticket reminders to new telephony and chat integrations

Put yourself in your customer’s shoes with BIME and Segment

April 6, 2016

Today a new integration between Segment, BIME, and Zendesk makes it possible to pull siloed customer data from tools like Zendesk, Salesforce, and HubSpot into a single data warehouse for a complete view of the customer experience

Even better than “Phone a Friend”: Connected SaaS Solutions with Zendesk and Microsoft Office 365 Groups

March 31, 2016

Announced today at Microsoft Build 2016, the next evolution of the Zendesk integration with Office 365 Groups enables cross-functional collaboration, connects support agents to

The final four? Take your pick from 13 new Zendesk apps and integrations

March 28, 2016

If only there were an app to view your March Madness bracket right inside Zendesk…that would be a slam dunk. Okay, maybe not. But extending Zendesk with apps and integrations does give you the home court

See the customer journey more clearly: Introducing the Pathfinder app

March 18, 2016

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which Help Center articles and community forum posts customers have already viewed

10 new Zendesk integrations for a jumpstart on better customer service

February 29, 2016

We need leap years to keep our calendars in sync. In addition to a little extra time, leap years come with superstition, random facts, and strange traditions. In homage to Zendesk’s Danish

So you want to build an app?

February 25, 2016

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on the Zendesk Apps Framework (ZAF) and the technical aspects of

Tip of the week: Setting up Zendesk for Trello Integration

February 16, 2016

In this Zendesk Tip of the Week learn how the Zendesk Power-Up allows users to attach Zendesk tickets and views to Trello cards

Dominoes in motion: how to create time-saving trigger actions with Zapier

February 1, 2016

Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for pretty much every team. When it comes to support, each team manages its queue differently and frequently uses a host of

Build toward a great 2016: 11+ new integrations

January 25, 2016

This January brings a little something for everyone to the Zendesk Apps Marketplace—from apps for task management and time-tracking to e-commerce and adding .gifs to tickets. We also have

13 new apps to kick off 2016

December 28, 2015

In the final days of 2015 we look back at a great year of apps and integrations, and a redesigned apps marketplace to house them. Before the calendar turns overs, we’re squeezing in 13 new additions

Better together: Zendesk and HipChat Connect

December 15, 2015

Sometimes it takes a village to build great customer relationships. And just like any team doing great work together, the more tools we have to enable collaboration, the better. When it all works together in

Let’s give them something to talk about: Introducing Zendesk’s new Community features

November 30, 2015

Think of your community as a clubhouses for customers. A place where they can learn and converse about your product–all while strengthening their connection to your brand

The better we work together, the better we work

November 24, 2015

Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is success.” For all the interdependencies between technology and people

Go from Outlook email to Zendesk ticket in a flash

November 18, 2015

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket with a one-click button from directly within Outlook