Your business is all grown up—now what?

June 17, 2014

You’ve survived the awkward teenage years. Your customer base and headcount are steadily expanding, and you’re busy building out new teams across the organization. Everything is on the upswing

Nine new Zendesk integrations

May 30, 2014

This has got to be a new record! Today we’re happy to share nine great new additions to the Zendesk tool belt

4 ways to stop making things so hard for your customers

May 8, 2014

It starts with a pause. Then, with a tremor, the support agent utters the most traumatizing words known to man

5 mistakes winning apps don’t make

May 7, 2014

The mobile era is already well under way. For companies looking to use mobile apps as a way of engaging with their customers, this represents a challenge and an opportunity

9 new integrations that will change your life forever

April 24, 2014

OK, maybe that’s an exaggeration. But these integrations will help you give better customer service

Closing out winter (we hope) with 8 new integrations

March 21, 2014

This month we’re announcing 8 (yes 8!) brand new Zendesk integrations to help you work better and improve your customer service

Four great new integrations for February

February 20, 2014

We’re back with four great new integrations to help improve your Zendesk experience

New year, new integrations

January 28, 2014

We’re kicking off 2014 with a slew of new integrations (and by “slew,” we mean seven). With new entries for everything from contact center to gamification, the Zendesk apps marketplace

Closing out the year with 4 great new integrations

December 18, 2013

This has been a great year for integrations! We figured we’d keep it light on the heels of all the monkey business that’s been going on with SurveyMonkey and MailChimp

Better customer engagement with Survey Monkey, MailChimp, and Zendesk

December 9, 2013

Zendesk is traditionally used as a tool to collect and manage customer conversations, for communicating with those customers who reach out for help. But what about your customers who don’t reach out?

6 great new Zendesk integrations

September 26, 2013

Autumn is officially here, and with it comes 6 great new Zendesk integrations to help you better understand and interact with your customers and make your Zendesk experience a little bit more like playing a game

The Zendesk tool belt: 5 new integrations

August 13, 2013

Make the most of your Zendesk experience by integrating with your favorite business apps

Trick out your Zendesk: 6 new integrations

July 9, 2013

The only thing more powerful than Zendesk is a Zendesk super-charged with other related business apps. The newest integrations

Step-by-Step Guide to Zendesk and Salesforce Integration

June 12, 2013

With united sales and support teams, a seamless customer experience is possible.

Playing well with others: 7 new integrations

May 28, 2013

Zendesk works even better when other business apps you use all the time are integrated with it. That’s the beauty of the Zendesk Apps marketplace

Zendesk customization – best practices for UX, part 3

April 11, 2013

In part 3, we take a look at how certain customizations are done on the back end, including HTML, CSS, and JavaScript

We’re connected: four new integrations

March 19, 2013

We recently announced our new integration with Shopify. Here are four more great new integrations to unite popular business tools

The latest item in our online shopping cart

March 14, 2013

E-commerce is a $200 billion-plus industry in the United States alone, according to Forbes. Capturing your share of all that spending takes more than just having great products to sell. Successful online

New Integrations for January

January 23, 2013

A new year is here, and with it, six great new integrations to help improve your Zendesk experience!

Unite your retail business with Zendesk and Bigcommerce

December 12, 2012

Have you ever called the support line for a product you just bought, and they have no idea who you are or what you ordered?

Three new integrations for November

November 28, 2012

Hopefully you’ve already seen our recent integration with Magento! Here’s a few other tools that we’ve recently launched integrations with as well

e-Commerce and customer service

November 14, 2012

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk customers (including Anna’s Linens, Beachmint and ModCloth) utilize Magento, and we’ve been talking to many of them for the past few months about how we can streamline the process of using Zendesk and Magento together

Six new integrations for October

October 25, 2012

It’s that time again! October has brought us six brand new integrations to help improve your Zendesk experience

In the cloud, sweet is better than suite

October 9, 2012

Today I’m speaking on a panel at Boxworks titled “Secrets of Silicon Valley: Enterprise Software, Silicon Valley’s Surprising Star”, along with some of our favorite SaaS startups GoodData, Okta, and Zuora