Zendesk on the Google Apps Marketplace

August 24, 2012

We’re super excited to announce that Zendesk is now a part of the Google Apps Marketplace, mostly because we take full advantage of Google Apps ourselves

Four new integrations for August

August 16, 2012

Happy August everyone! We’ve got four great new integrations this month that will help you better serve your customers and expand the functionality of your Zendesk

Four new integrations for July

July 11, 2012

Is it July already? That was fast. Anyway, this month we’ve got four great new integrations that cover everything from email marketing to tracking time spent on tickets

Five new June integrations

June 13, 2012

June is here and with some (hopefully) lovely weather around the corner, it’s about that time to highlight a couple of the latest and greatest Zendesk integrations that you might have missed

Zendesk for Microsoft Dynamics CRM 2011

May 22, 2012

My word, this post is quite old. Please see this article for the latest information about our integration with Microsoft Dynamics CRM Today, we’re excited to announce yet another CRM integration: Zendesk for Microsoft Dynamics CRM 2011 which will be joining our other CRM offerings including Salesforce and SugarCRM! At Zendesk, we believe in a […]

Tip of the Week: Managing Tickets with the Mail API

May 9, 2012

We recently announced a new version of the Mail API that offers more flexibility in managing tickets via email! The Mail API can improve your workflow by using it to assign tickets to yourself or a group when replying to customers, marking tickets as solved, or adding private comments to tickets. If you’re already an […]

Five New May Integrations

May 3, 2012

It’s May, and to get the spring kicked off we wanted to take the time to highlight some of the latest integrations that we’ve added to help extend the functionality of your Zendesk help desk! ClickDesk ClickDesk provides a combination of live chat, VoIP calling, and a social toolbar all wrapped up into one nice, […]

Integrations – Document Management and Advanced Reporting

March 23, 2012

It’s about that time of the month when we roll out a few exciting new integrations. This month’s batch helps you wrangle your widespread document inventory and provides some additional analytic options for you data hounds. Check ’em out! edocr edocr centralizes your documents in one location to give you a quick and easy way […]

Localize your Zendesk Support with help from Cloudwords and myGengo

March 1, 2012

At Zendesk, we have a growing base of international clients who support users in multiple countries and languages. Many of our customers already translate their forum and FAQ content into multiple languages for certain countries. A few months ago, we launched dynamic content to help these businesses automatically serve certain content in users’ preferred language […]

February integrations: email and IT management

February 28, 2012

This month at Zendesk, we’ve been hard at work on a variety of integrations to help you support your team and company. We strive to provide tools that help you run your customer support or internal help desk more efficiently, and this most recent batch should help you do just that. Innotas – IT project […]

Seven More Zendesk Integrations to Make Life Easier

December 8, 2011

[Editor’s note: Hop in our time machine, and see who Zendesk integrates with well beyond 2011…] From our mobile apps to our constant stream of new features, we never stop thinking about how to make your life easier. One way we do this is by integrating with useful tools that help make you more efficient. […]

Handy Guide to a Bunch of Our Awesome Integrations

September 2, 2011

Your help desk should not be isolated from other parts of your business – this is true whether you’re talking about an actual desk in your office, or if your help desk is in the cloud. Just as it’s not a good idea to have a sales team that never uses your product, your help […]

How Yammer Is Delivering Top-Notch, Personal Support to a User Base of 3 Million

August 23, 2011

One of the best things about Zendesk is we get to see so many hot companies doing incredibly innovative things both with their products and with how they do customer service. One of the best examples in this area is a San Francisco company called Yammer. Yammer is at the heart of the revolution of […]

Make Every Customer Feel Like Your Only Customer With Zendesk for SugarCRM

June 8, 2011

Every customer should feel like they’re the only customer you have. But as your organization grows and your customer base jumps from a handful of folks to thousands, that personal connection every company wants to forge can get tricky. Thanks to our new SugarCRM integration, now you can know all of your customers on that […]

Zendesk’s JIRA Integration Rocks!

June 7, 2011

Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit. At the Atlassian Summit in San Francisco today, Zendesk announced a new integration with Atlassian JIRA. This integration will be available free of charge to all Zendesk customers and the beta version is now available for testing. The integration […]

A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake

June 7, 2011

Moving stuff around is easy, right? I can move files on my computer into different folders just by dragging them around. In my favorite calendar application I can move events to different dates. I can move the events from my work calendar to my home calendar, or even a shared calendar. It’s all pretty easy […]

Reach your help desk from your blog with Zendesk for WordPress

June 1, 2011

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances that your organization is either using it or about to use it are very good. Heck, you might even be running an entire network of sites, with a rich user base, entirely on WordPress – it can sure handle […]

Mobile Support Gets More Powerful With Our New iPhone and iPad Updates

May 24, 2011

Today, Zendesk is happy to announce new releases of its Zendesk for iPad and Zendesk for iPhone apps. These updates make Zendesk’s mobile strategy even more powerful by providing support agents with the greatest flexibility in viewing, updating, and managing support requests anytime, anywhere. Given the fact we’ve witnessed 100,000 Zendesk mobile help desk software […]

Bad News Travels Fast: Why Social Media Needs to Be a Part of Your Support Strategy

May 16, 2011

A new study by loyalty-marketing company COLLOQUY proves the truism that consumers are more likely to complain far and wide about a bad experience than they are to share the news about a good one. In fact, 26% of the people surveyed said that they were far more likely to spread the negative word. Of […]

Javascript Loves CI

May 5, 2011

Jenkins + Jasmine + PhantomJS + JSHint We write a great deal of Javascript here at Zendesk, and we use a few great tools to help us make sure we’re committing solid code. First, we run it through JSHint, a slightly-more-friendly port of JSLint. Second, we use Jasmine to test the code. These tools work […]

How FanMail Marketing Got Its Users to Embrace Zendesk

April 28, 2011

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and entertainment. We have a long client roster and a provide support for 100+ clients. We are also proud partners and resellers of the ExactTaget Platform, which allows users to create, build, track and send emails, landing pages, mobile, and […]

Webinar: Zendesk for Seesmic Desktop

April 25, 2011

Zendesk for Seesmic Desktop

More Ways to Manage Your Help Using Zendesk in the HootSuite Dashboard

March 24, 2011

Hoot Hoot fellow Zendeskers! HootSuite is excited to have this opportunity to share with you some of the details on how we use Zendesk to manage our help desk and support activities, right alongside our outreach and community-building activities, all from within the HootSuite dashboard. Customers have come to expect non-traditional help and support channels, […]

Keep Javascript Libraries From Colliding

February 28, 2011

Namespacing Summary (TL;DR) Javascript libraries can often be used in ways the authors did not foresee. Global variables present many opportunities for conflict among Javascript libraries. Authors should use namespacing techniques and JSLint to avoid polluting the global namespace and thus avoid collisions with other libraries. 1. The problem People who run Zendesk help desks like […]