We Love Zendesk for iPad

February 14, 2011

Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today we’re releasing Zendesk for iPad. And we’re extremely proud of it. It has never been easier to stay in touch with your customers. The iPad app is not a reskinned mobile web interface or a revamped iPhone app. It’s an entirely new app built […]

Six Reasons Why Companies Deploy Both CRM and Zendesk

February 2, 2011

Zendesk provides a number of important benefits that go beyond traditional CRM help desk functionality. While native CRM help desk functionality can certainly provide a financial return to companies, Zendesk can provide even greater overall business benefit for many help desk scenarios. The recently released integration, Zendesk for Salesforce, allows Salesforce users to create and manage […]

Zendesk API Integrations Help Blue Mango Learning Systems Save Oodles of Time

January 28, 2011

Our company is Blue Mango Learning Systems. We are not only Zendesk partners, but also Zendesk users. Zendesk keeps us from letting customer support issues fall through the cracks, resulting in happier customers and a happier business. We find the product’s integrations to where it particularly shines and really saves us a lot of time. Zendesk is great […]

Enrich Your Customer Relationships From Sales to Support

December 6, 2010

2015 update: You may have noticed this blog post is pretty old. Fortunately, our integration with Salesforce is much more up to date. Read more about the Zendesk-Salesforce integration. Today we are excited to announce at Dreamforce 2010, our new generation of Zendesk for Salesforce integration! Now, companies can gain a more holistic view of […]

LiveChat: Capture Offline Chat Messages in Zendesk

July 27, 2010

You might have noticed that this post is pretty old. For the latest on LiveChat integration with Zendesk, visit our Apps Marketplace. Before a customer experiences your products, services or support, they often will visit your website first.  Giving website visitors a low friction means of asking questions to your support staff will improve visitor […]

Add Simple SMS to Your Ticket Workflow With Twilio

April 9, 2010

Delivering timely information to the right support agents keep your support machine running smoothly and your customers happy.  Now you can receive text messages to your mobile phone via Twilio’s new SMS API using our new Twilio target.  Zendesk administrators can combine triggers with the Twilio target to build powerful ticketing workflows that will deliver […]

GoToAssist Integration Simplifies IT Service Management

November 9, 2009

Zendesk is used by our many customers in many different environments. We have customers using Zendesk for large-scale consumer support operations (e.g., Twitter), customers using Zendesk to support business customers or partners, and we have a bunch of customers using Zendesk for internal or external IT help desks. For the latter group in particular, we […]

SSO with your Drupal site

October 1, 2009

We’ve long been fans of the Drupal framework, and we’re pleased to see today that the good people at Drupal.org, the official site of the open source content management platform, have created a remote authentication module which allows for single sign-on between Zendesk and Drupal supported sites. For web sites using Drupal this means that […]

SMS Service Alerts with Clickatell (PR)

March 31, 2009

It's been some months since we launched our Clickatell Target in Zendesk, but we haven't really promoted the functionality. The Clickatell Target in Zendesk allows you to send out SMS Service Alerts to one or several phone numbers directly from a Zendesk trigger. So if you have people on duty but off site that do […]

Time Tracking with Harvest

February 25, 2008

[2015 update: You may have noticed this post is pretty old. Here’s more up-to-date information about how Zendesk and Harvest work together.] Time tracking can be an essential need for a help desk. If ticket processing involves actual tasks and work orders carried out, or if customer support contracts are billed on time and material […]