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See your business goals through by offering live chat Article

See your business goals through by offering live chat

It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.

Improving retail experiences with conversational commerce Article

Improving retail experiences with conversational commerce

Conversational commerce is designed to connect customers with their favorite brands in real-time.

How Spokeo connects more people, faster than ever Article

How Spokeo connects more people, faster than ever

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift,…

Pain points of live chat and how to solve them Article

Pain points of live chat and how to solve them

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Chatbots for business: a new support standard Article

Chatbots for business: a new support standard

If you’re wondering what’s next in the evolution of customer service technology, look no further than…

Scaling real-time communication Article

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

Let’s look at some of the most efficient ways to increase live chat engagement on your site

Are proactive chat scripts the answer? Article

Are proactive chat scripts the answer?

How your agents handle the delicate back and forth of a live chat conversation matters. Some…

The benefits of proactive chat Article

The benefits of proactive chat

The name of the customer service game these days is knowing what your customers need before…

Increase conversions with chat Article

Increase conversions with chat

While adding a live chat channel can increase website conversion rates by 29 percent, you can…

Setup your agents and end-users for success with Chat Article

Setup your agents and end-users for success with Chat

You’ve made the important step of deciding to implement a new Chat channel, but now what?…

Work smarter: live chat best practices Article

Work smarter: live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

Why you must offer chat support Article

Why you must offer chat support

It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…

Find out what’s new with Zendesk Article

Find out what’s new with Zendesk

Join our product marketing team for an in-depth walk-through of all product updates in the last…

Channel changes score high with Ditzo’s online insurance customers Article

Channel changes score high with Ditzo’s online insurance customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…

Customize your chat widget with the Web SDK Article

Customize your chat widget with the Web SDK

Because it is often the first place a customer looks when they want help, the Zendesk…

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101) Article

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…

How to make the most out of live chat Article

How to make the most out of live chat

Most customers prefer chat to email—why wait for a response via email when a question can…

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101) Article

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in…

The skill every great chat agent needs to have Article

The skill every great chat agent needs to have

Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…