Taylor Stitch finds the perfect fit with a multichannel support solution from Zendesk

November 3, 2016

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk Support, Zendesk Chat, and Zendesk Talk—for seamless support

Taking the heavy lifting out of moving—and support

July 28, 2016

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early in their startup journey and today have built

TOTW: Let’s chat! Quick tips for training agents on Zopim

May 3, 2016

Getting started with Zopim is easy and here are 5 tips to get your agents ready to chat

Increase proactive engagement with Mobile Chat Notifications

April 14, 2016

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop traffic. This means it’s increasingly important for businesses to offer a mobile-optimized experience

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

March 23, 2016

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

February 17, 2016

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even one minute, and if they don’t get

Standing out from the crowd with proactive live chat support

November 12, 2015

Print Syndicate proves that you can be serious without being too serious. Whether you want to make a political statement or tell the world that you’re a foodie, a cat-lover, video game nerd or

Chat Tags: a new way to read between the lines of your customer conversations

November 10, 2015

Live chat interactions are a treasure trove of actionable data about your customers. Zopim’s new Chat Tags are designed to easily uncover the hidden gems.

Don’t let the holiday season chat influx dampen your mood

October 15, 2015

It’s normal to feel overwhelmed by the sudden increase in chat volume during the holidays, but it can also be the time for your business to showcase great customer support. Here’s how you can manage a surge in chat volume during the holiday season

6 Best practices for chat etiquette

August 20, 2015

Communicating via live chat is different than interacting with a customer in person, over the phone, or via email. These chat etiquette tips will help you give a better support experience

How Tennessee’s government maintains an 84.5% CSAT score

July 16, 2015

In most government agencies, extensive procurement regulations means it can take months to build and implement software. However, Deputy Commissioner Dustin Swayne told us the Department easily

Sole Society’s chat team answers your SOS

July 2, 2015

From the top of your head to the soles of your feet, Sole Society makes it easy to look great. The ecommerce site provides high quality shoes and accessories at a reasonable price. Just click on SOS live chat to connect with a knowledgeable service agent.

2 live chat lessons from Tucows

June 11, 2015

“We organized the company around the call center, not the other way around,” said Ross Rader, vice president of customer experience at Tucows, a global Internet services company headquartered in

Fine Tuning: Implementing chat as a channel

May 28, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning series focused on implementing chat as a channel.Throughout the day, I’ll post suggestions about how to set goals for chat, whether to use proactive or reactive chat, and agent workflow best practices

How to provide better live chat at scale: introducing Zopim Premium

April 16, 2015

Customer service is all about the connection forged between a support agent and his customer. But as a business grows and expands its support team, it becomes harder to maintain the same level of personalized service customers expect

Why everyone loves live chat

April 9, 2015

When compared to channels like email and phone, live chat boasts the highest customer satisfaction rates (73%). It’s not just consumers who are enamored with chat. Businesses are

6 reasons to use live chat support software

March 3, 2015

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has become the default standard for most companies. To differentiate your business and improve the customer experience, it’s important to

The smart move: 3 reasons to use live chat

January 16, 2015

Between crazy work hours and life, we find ourselves putting more items into our virtual shopping carts than our physical ones. And this is where live chat comes to play. The following are 3 reasons why incorporating live chat into your business’ customer service experience will help you gain more customers and keep them happy.

Drive your brand to success with proactive chat support

August 26, 2014

The importance of proactive chat support cannot be underestimated. Part of Zendesk’s chat offering is a Triggers feature for engaging important customers

Tip of the week: providing targeted support with Zopim

June 16, 2014

Zopim Chat, like Zendesk, is a powerful and flexible tool with a wide array of customization options to meet your business needs. For most companies, support resources are finite and smart investment of those resources into the right customers will yield the greatest returns

Meet the new face of chat

May 21, 2014

Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim Chat is now integrated with your Zendesk—bringing you and your customers a better chat experience to the beautifully simple Zendesk interface you call home

6 ways to grow your business with live chat support

May 1, 2014

Chat support is one of the few online tools that provides instant support and personalized responses. Here are 6 ways to effectively use live chat support: 1. Turning prospects into buyers

Welcome Zopim

April 10, 2014

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team

3 tips for effective live chat

November 6, 2013

We think the solution is clear: Your business needs live chat support. If you already have it, you’re well on your way to improved customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we believe will help you make the most of your live chat software, and aid you in connecting with your customers.