Setting the right goals for your customer service team

March 13, 2013

Finding the right balance in goal-setting is integral to the success of any team. As front-line employees, it’s all the more important that your customer service team is suitably motivated by the right goals. After all, they are the source of outstanding service and part of an unforgettable brand experience. Here are some points to […]

Zendesk: open for the holidays

July 17, 2012

Working on a holiday is usually a daunting task that most people would rather avoid. But with Zendesk you can make this a great team building exercise