Fend off “digital disrupters” with customer empathy

November 9, 2016

A little bit of empathy can go a long way, especially in CRM processes. In fact, an August 2016 report published by Gartner indicates that, “Through 2020, businesses that deploy CRM technology in such a way that it reflects

5 customer engagement technologies for IT leaders to consider through 2020

July 11, 2016

For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide customer service initiatives forward, and to help elevate customer service from

Community tip: Funneling customer orders through Zendesk

April 21, 2015

My company recently got rid of our CRM for various reasons and, while we were not quite ready to graduate to an ERP system, we had to bridge the gap between our Sales team and the processing of our orders. That’s where Zendesk came into the fold

Zendesk and CRMs: the total package

February 22, 2012

Zendesk is a fantastic customer support tool, but in order to use it you first need customers. For that, many of our customers use a customer relationship management (CRM) tool, which they integrate with Zendesk

Six Reasons Why Companies Deploy Both CRM and Zendesk

February 2, 2011

Zendesk provides a number of important benefits that go beyond traditional CRM help desk functionality. While native CRM help desk functionality can certainly provide a financial return to companies, Zendesk can provide even greater overall business benefit for many help desk scenarios. The recently released integration, Zendesk for Salesforce, allows Salesforce users to create and manage […]