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CRM

Sales and support: Collaborating to increase growth

September 26, 2017
CRM Customer service trends Improve customer experience Sell more

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

Fend off “digital disrupters” with customer empathy

November 9, 2016
CRM Customer experience Customer Relationships Gartner Research & Reports

A little bit of empathy can go a long way, especially in CRM processes. In fact, an August 2016 report published by Gartner indicates that, “Through 2020, businesses that deploy CRM technology in such a way that it reflects

5 customer engagement technologies for IT leaders to consider through 2020

July 11, 2016
CRM Customer engagement Gartner IT Research & Reports Social Media Messaging

For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide customer service initiatives forward, and to help elevate customer service from

Community tip: Funneling customer orders through Zendesk

April 21, 2015
Admin Tips CRM Workflow Zendesk Tips

My company recently got rid of our CRM for various reasons and, while we were not quite ready to graduate to an ERP system, we had to bridge the gap between our Sales team and the processing of our orders. That’s where Zendesk came into the fold

Zendesk and CRMs: the total package

February 22, 2012
CRM Customer Support

Zendesk is a fantastic customer support tool, but in order to use it you first need customers. For that, many of our customers use a customer relationship management (CRM) tool, which they integrate with Zendesk

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