Smooch coffee house had received the kiss of death. Investors had just informed its owner Basquali (he goes by one name) that they couldn’’t take the acrimony anymore between him and his partner/ex-girlfriend Kalalea (so does she), and had found a buyer for his three-year-old Ft. Greene, Brooklyn café, who were going to turn it […]

We’ve all heard it before: “Try it risk-free — or your money back.” By now, the money-back guarantee has become a staple of the modern consumer relationship. It’s so familiar we often forget it’s there. But one place it’s not usually found is Apple’s App Store. That’s because Apple takes 30% of each sale and […]

IT engineer Gil Bencomo likes to keep complex things simple. So when he became the sixth member of the Denver Broncos nimble IT team in 2009, he pulled out a playbook from his recent past. First order of business: Change the quarterback (that means “help desk” in IT support lingo) to Zendesk. “They’d been using a competitor’s software for […]

On average, 20 percent of all email sent by Web applications either goes missing or ends up in a spam filter — never to be seen by your customers. Bummer, eh? The cure? SendGrid. It’s a cloud-based email service that delivers emails on behalf of companies to increase their email deliverability. SendGrid is a complete end-to-end […]

Real estate agents are always on the go. That’s why a growing number of them rely on Rezora’s online tools to share information with clients in a way that’s personal, relevant and measurable. Rezora, in turn, relies on Zendesk to make its customer support experience simple and painless. “Real estate agents are busy and not […]