Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s embracing SaaS software, diving in headfirst and taking a hands-on approach to providing support

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with customers. To build that relationship, every person they interact with should be treated with

With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and social channels have to keep up with the company’s rapid growth

Huckberry’s philosophy—treating customers as equals—isn’t limited to brand messaging and doesn’t end at the point of purchase. This core belief permeates all areas of the business, including support

Zendesk plays an important role in the JustCo community, as it’s used by both internal staff and external community members to resolve IT and billing

Customer service is critical in today’s one-swipe, one-click away world; competition is stiff and it only takes milliseconds to go to a competitor. Don’t just listen to us. Read our customer stories and learn how they help keep their customers happy

When deciding which channels to roll out, “it comes down to what’s most appropriate for the customer, as well as their urgency and need,” Knoll explained

Oulun Energia’s motto is “We are all at the customer’s service.” As a value, it has served their customers well. Behind the scenes, however, Oulun Energia was looking for a customer service solution that was also at the customer’s service. Their existing system offered limited methods for tracking customer support satisfaction.

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a surprising one. It might even be called revolutionary

Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk Support. “Zendesk fulfills all our needs,” Kõiva said, “and there’s no other software out there that is able to do that

Shopify’s Director of Technical Support, Chris Wilson, tells Shopify’s Zendesk story in his own words

We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and asked him how his company uses Zendesk Support and groups in Outlook

Harry’s brings the same focus on quality to their customer service as they do to their razors

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk Support, Zendesk Chat, and Zendesk Talk—for seamless support

eToro’s mission is to revolutionize the way people access the financial markets and make their trading experience more social, simple, enjoyable and transparent. To make copy trading even easier

With an expanding base of international clients, ESL education wanted to perform more sophisticated and sector-specific analysis. But before 2014, ESL Education didn’t have a business intelligence (BI) platform that allowed for this level of insight

When Uzi Shmilovici first started talking to venture capitalists about his plans for building a better sales platform, the CEO of Base CRM quickly learned that most investors thought it was a waste

As more schools signed on with SchoolMint, the company was faced with an influx of support requests from two distinct populations—administrations implementing SchoolMint, and parents using the system. This created a complex support

Every gaming company wants to build a better game and provide the best experience possible for its players. To do so requires an understanding of the gamers themselves—what games they like or what actions they

In a recent report, Nucleus Research highlighted Trustpilot’s annual benefit of over $428,000—an ROI of 1272 percent. That’s their investment paid back in a single month. What’s more

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early in their startup journey and today have built

Chubbies wants their customers to have a good time—all the time. So, when they were looking for a Shopify integration, the solution had to deliver good vibes

We sat down with Laura Cowin, Manager, Customer Support, and her boss Ari to learn why a modern payment platform also requires modern, flexible, multi-channel support—including the good old fashioned phone

Universities constantly cycle through new ideas and student bodies, but often traverse well-worn paths when it comes to internal processes. Continuing growth led the TechOps team at USC Annenberg to realize, however, that their system of manually tracking tickets wasn’t scaling