Q&A with Mike Cartwright of Expedia Affiliate Network
Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia just over two years ago at a time when the company was aggressively growing. In fact
Ministry of Supply: Scaling in style
Imagine a dress shirt that could keep you cool in the heat and warm in the cold using some of the same technology found in NASA’s space suits. And what if this shirt made sweat and odor a thing of the past? It sounds a bit like science fiction, right?
4 simple changes to make right now for a better customer experience
The path to creating the optimal customer experience can be long and winding, and sometimes it’s difficult to figure out where to begin making improvements. Thankfully, revamping your customer service doesn’t need to be a strain on time or resources
Buy good underwear, focus on your customers
Recently, the Zendesk video team produced a customer story focused on Zendesk in retail. Initially we weren’t sure how best to make the video. The challenge we faced is
Ideas from CloudFlare: Help Center customization
There are many decisions behind designing a Help Centerboth aesthetic and data-driventhat range from defining objectives to structuring content to adding custom touches
Ripped from the headlines: 4 lessons from the year’s top customer service stories
It seemed like every other month there was a new headline about exceptional customer serviceeither exceptionally good or exceptionally bad. But more often, these were tales of poor customer experience
From Apple to Zappos: elevating the customer experience from A to Z
Would you like to know how companies like Apple and Zappos have created some of the best customer service brands in the world? Carmine Gallo is here to help! Keynote speaker and author of The Apple Experience and the upcoming Talk like TED, Carmine joined Zendesk for a webinar on November 13th. In it, he […]
It’s about much more than a service. It’s about an experience.
Were actively working to change the meaning of customer service through personal interaction and design.
Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%
Customizing your Zendesk – best practices for UX, part 1
Recent studies show that 91% of customers would prefer to search a knowledge base for answers–if it meets their needs
Scaling Customer Service: 5 Secrets from Airbnb
A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important
Giving Our Support to charity: water
Were supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe drinking water to people in developing nations
e-Commerce and customer service
Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk customers (including Annas Linens, Beachmint and ModCloth) utilize Magento, and weve been talking to many of them for the past few months about how we can streamline the process of using Zendesk and Magento together
Introducing the new Magento integration for smart, personal customer service
Like our customer Gilt Groupe, retailers and e-commerce businesses are looking for ways to deliver a better customer service experience
5,000 Fabulous Customers in Europe and a New Office in London!
Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when you take into consideration we only opened our European headquarters less than a year ago. Our 5,000th customer is a social gaming company, We R Interactive. The company is using Zendesk to support the global user base for its […]
How Yammer Is Delivering Top-Notch, Personal Support to a User Base of 3 Million
One of the best things about Zendesk is we get to see so many hot companies doing incredibly innovative things both with their products and with how they do customer service. One of the best examples in this area is a San Francisco company called Yammer. Yammer is at the heart of the revolution of […]
How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk
123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global standards and used by all sorts of companies to exchange routine business documents in electronic format. EDI removes the need for human intervention and rekeying data, and replaces paper documents in todays business model. With EDI, businesses can operate […]
Beyond Email: How Google Apps And Zendesk Make Perfect Match for Customer Support
A significant number of enterprises are moving their IT capabilities into the cloud, and no one seems to be benefiting more from this trend than Google, who according to a recent study by White Stratus has seen its Google Apps product deployed at nearly 1 in 5 enterprises in the US. However, many companies are […]
There’s Nothing Smug About SmugMug’s Support Team, Which Handles 1,000 Requests Per Day
Pictured above: Members of SmugMug’s amazing Support Super Heroes contingent. Zendesk gave us instant gratification. With Zendesk we were set up in only a few days and it immediately improved the quality, speed and efficiency of our customer service. –Andy Williams, Chief Operating Officer, SmugMug SmugMug is the fastest growing digital photography web site on […]
How FanMail Marketing Got Its Users to Embrace Zendesk
FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and entertainment. We have a long client roster and a provide support for 100+ clients. We are also proud partners and resellers of the ExactTaget Platform, which allows users to create, build, track and send emails, landing pages, mobile, and […]
Meet Getaroom.com, Our 10,000th Customer
Getaroom.com offers special deals on hotels and other types of lodging, in major cities in the US and abroad, in all categories from one to five stars. The company also offers a unique Unpublished Rate program that offers rates typically 10 to 20 percent less than other websites and is only available via its call […]
How the iPad Support App Has Transformed Griffin Technology’s Help Desk
Founded in 1992, Griffin Technology is one of the worlds foremost creators of accessories for home, mobile, and personal technology. Unique products such as iTrip®, PowerMate®, iFM®, iMic®, and Evolve® Wireless Speaker System have broken new ground in consumer electronics and created loyal fans throughout the world. Griffin products are conceived, designed, and developed in-house and continue to push the envelope of the industry they helped create.
How Fruit Got On The Loom
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company—a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Every Thursday, Zengage brings you […]
Looking Inside Zappos’ Corporate Culture Club
Launched in 2008, Zappos Insights is where companies go to learn how they can be as cool as Zappos when it comes to corporate culture. Here’s an inside look on how they keep their cool when it comes to support.