Q&A with Mike Cartwright of Expedia Affiliate Network

February 19, 2015

Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia just over two years ago at a time when the company was aggressively growing. In fact

Ministry of Supply: Scaling in style

February 18, 2015

Imagine a dress shirt that could keep you cool in the heat and warm in the cold using some of the same technology found in NASA’s space suits. And what if this shirt made sweat and odor a thing of the past? It sounds a bit like science fiction, right?

4 simple changes to make right now for a better customer experience

November 6, 2014

The path to creating the optimal customer experience can be long and winding, and sometimes it’s difficult to figure out where to begin making improvements. Thankfully, revamping your customer service doesn’t need to be a strain on time or resources

Buy good underwear, focus on your customers

April 30, 2014

Recently, the Zendesk video team produced a customer story focused on Zendesk in retail. Initially we weren’t sure how best to make the video. The challenge we faced is

Ideas from CloudFlare: Help Center customization

February 27, 2014

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives to structuring content to adding custom touches

Ripped from the headlines: 4 lessons from the year’s top customer service stories

December 30, 2013

It seemed like every other month there was a new headline about exceptional customer service—either exceptionally good or exceptionally bad. But more often, these were tales of poor customer experience

From Apple to Zappos: elevating the customer experience from A to Z

November 5, 2013

Would you like to know how companies like Apple and Zappos have created some of the best customer service brands in the world? Carmine Gallo is here to help! Keynote speaker and author of The Apple Experience and the upcoming Talk like TED, Carmine joined Zendesk for a webinar on November 13th. In it, he […]

It’’s about much more than a service. It’’s about an experience.

August 22, 2013

We’re actively working to change the meaning of customer service through personal interaction and design.

Customer service on the rise in 2013

August 8, 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%

Customizing your Zendesk – best practices for UX, part 1

February 6, 2013

Recent studies show that 91% of customers would prefer to search a knowledge base for answers–if it meets their needs

Scaling Customer Service: 5 Secrets from Airbnb

December 27, 2012

A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important

Giving Our Support to charity: water

December 19, 2012

We’re supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe drinking water to people in developing nations

e-Commerce and customer service

November 14, 2012

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk customers (including Anna’s Linens, Beachmint and ModCloth) utilize Magento, and we’ve been talking to many of them for the past few months about how we can streamline the process of using Zendesk and Magento together

Introducing the new Magento integration for smart, personal customer service

November 13, 2012

Like our customer Gilt Groupe, retailers and e-commerce businesses are looking for ways to deliver a better customer service experience

5,000 Fabulous Customers in Europe and a New Office in London!

May 10, 2012

Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when you take into consideration we only opened our European headquarters less than a year ago. Our 5,000th customer is a social gaming company, We R Interactive. The company is using Zendesk to support the global user base for its […]

How Yammer Is Delivering Top-Notch, Personal Support to a User Base of 3 Million

August 23, 2011

One of the best things about Zendesk is we get to see so many hot companies doing incredibly innovative things both with their products and with how they do customer service. One of the best examples in this area is a San Francisco company called Yammer. Yammer is at the heart of the revolution of […]

How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

July 14, 2011

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global standards and used by all sorts of companies to exchange routine business documents in electronic format. EDI removes the need for human intervention and rekeying data, and replaces paper documents in today’s business model. With EDI, businesses can operate […]

Beyond Email: How Google Apps And Zendesk Make Perfect Match for Customer Support

May 20, 2011

A significant number of enterprises are moving their IT capabilities into the cloud, and no one seems to be benefiting more from this trend than Google, who according to a recent study by White Stratus has seen its Google Apps product deployed at nearly 1 in 5 enterprises in the US. However, many companies are […]

There’s Nothing Smug About SmugMug’s Support Team, Which Handles 1,000 Requests Per Day

May 3, 2011

Pictured above: Members of SmugMug’s amazing Support Super Heroes contingent. Zendesk gave us instant gratification. With Zendesk we were set up in only a few days and it immediately improved the quality, speed and efficiency of our customer service. –Andy Williams, Chief Operating Officer, SmugMug SmugMug is the fastest growing digital photography web site on […]

How FanMail Marketing Got Its Users to Embrace Zendesk

April 28, 2011

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and entertainment. We have a long client roster and a provide support for 100+ clients. We are also proud partners and resellers of the ExactTaget Platform, which allows users to create, build, track and send emails, landing pages, mobile, and […]

Meet Getaroom.com, Our 10,000th Customer

April 27, 2011

Getaroom.com offers special deals on hotels and other types of lodging, in major cities in the US and abroad, in all categories from one to five stars. The company also offers a unique Unpublished Rate program that offers rates typically 10 to 20 percent less than other websites and is only available via its call […]

How the iPad Support App Has Transformed Griffin Technology’s Help Desk

March 29, 2011

Founded in 1992, Griffin Technology is one of the world’s foremost creators of accessories for home, mobile, and personal technology. Unique products such as iTrip®, PowerMate®, iFM®, iMic®, and Evolve® Wireless Speaker System have broken new ground in consumer electronics and created loyal fans throughout the world. Griffin products are conceived, designed, and developed in-house and continue to push the envelope of the industry they helped create.

How Fruit Got On The Loom

March 4, 2011

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company—a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it.   Every Thursday, Zengage brings you […]

Looking Inside Zappos’ Corporate Culture Club

February 10, 2011

Launched in 2008, Zappos Insights is where companies go to learn how they can be as cool as Zappos when it comes to corporate culture. Here’s an inside look on how they keep their cool when it comes to support.