3 takeaways from retail’s Big Show in the Big Apple

January 29, 2017

The National Retail Federation (NRF) served up some big speakers at their 2017 Big Show, held recently in New York City. Keynotes included Sir Richard Branson, restaurateur Danny Meyer, and astronaut Captain Scott Kelly

The three big customer service trends at Relate Live San Francisco

May 10, 2016

At Relate Live San Francisco, 500 customer experience leaders discuss the future of customer service including three customer service trends for 2016

How to maneuver a mega conference like SXSW

March 10, 2016

SXSW is what you make it. It can be a great learning experience, a huge party, or something in between. Here a few helpful tips

Zendesk through the lens of Laughing Squid’s Scott Beale

June 27, 2014

Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented

Understanding the art of customer satisfaction

June 1, 2014

Last week in London, leaders and innovators from the world of customer service gathered to discuss a single issue: the art of customer satisfaction. From the discussions of the day, one idea rose to the top

Sophomore year at Zen U. – Still majoring in customer happiness

February 21, 2014

Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether you’re just starting out or you’re a seasoned expert

Zen U: Free beer, no sales

October 1, 2013

Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices.

Awesome networking, free dinner, and Zendesk best practices

January 15, 2013

At Zendesk, we always strive to go above and beyond to support our customers. This is a big part of why I was so excited to launch our user group program last year

Announcing the 2012 Customer Service Hero Tour!

February 22, 2012

At Zendesk, we love helping companies provide better customer service more than the Internet loves cat pictures. We built Zendesk from the ground up to bring enterprise-quality customer support solutions to companies of all sizes. Now we’re bringing cutting-edge insights to the masses through our 2012 Customer Service Hero Tour with the help of our […]

Our European Tour Is Back

February 21, 2012

2015 update: You may have noticed this post is pretty old. This link will take you to a more recent list of upcoming Zendesk events in Europe and around the world. After a successful first European tour, Zendesk is going back on the road to help more companies become support superstars. This time, we’re adding […]

APAC Training Tour 2012

January 26, 2012

Are you wondering how to optimize your Zendesk? Well if you live in the APAC region, you’re in luck: we’re embarking on an eight-city tour offering free one-day training sessions to Zendesk customers in Japan, Singapore, Australia and New Zealand! We go to great lengths to help you get up to speed through in-depth documentation, […]

Get Schooled at Zendesk University

November 15, 2011

Fresh off a successful European tour chock-full of free trainings and free drinks, we had an epiphany: customers love these courses. We received rave reviews about the training sessions from customers across Europe, but sadly, we can’t visit every country. Instead, we’re launching Zendesk University, a joint venture between us and our friends at CustomWare–one […]

Zendesk at the Twilio Conference

September 30, 2011

[Editor’s note: Zendesk Voice is now Zendesk Talk] Last week, Twilio hosted its first-ever user conference in San Francisco. Our team, along with several hundred talented developers, had the chance to geek out on the latest happenings with the Twilio API, view exciting new Twilio-based products, and meet the Twilio team. We then gave a […]

Atlanta Meetup, June 15th

June 13, 2011

We heart Atlanta! And we’re so excited that we will be there Wednesday, June 15th! So come join us for drinks and sparkling conversation at the very cool Ormsby’s in Atlanta’s West Side. The event is for all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 6:00 to 8:00pm…and with any luck, […]