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Multiple brands, one Zendesk: introducing Multibrand Article

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

3 most popular community tips Article

3 most popular community tips

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked…

Tip of the week: using Google Analytics with Help Center Article

Tip of the week: using Google Analytics with Help Center

With the launch of Help Center, our new customer facing portal, there's a change in how…

Tip of the week: organizing the content in your knowledge base Article

Tip of the week: organizing the content in your knowledge base

We've got four steps to a streamlined knowledge base and lots of customer examples to set…