Scaling real-time communication

August 1, 2017

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Find out what’s new with Zendesk

February 12, 2017

Join our product marketing team for an in-depth walk-through of all product updates in the last quarter. In this 60-minute webinar, we’ll take you through the new features in Support, Help Center, Chat, Talk, and Message

How messaging apps can benefit your business

February 2, 2017

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response. Here are three ways your business can benefit from connecting with customers over consumer messaging apps

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

December 14, 2016

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog (in lieu of a human) via direct messages on Twitter

Welcome to customer messaging at scale: Introducing Zendesk Message

April 12, 2016

For the last year, we’ve been taking a deeper look at how to create the best customer service software for the messaging channel, leading us to today’s announcement during the 2016 F8 conference.

Getting up close and personal with customers on Facebook Messenger

January 7, 2016

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into practice. The company discloses the true costs of