From the forums: How we make the most of our NPS data

February 11, 2016

Ever wonder how Zendesk analyzes and follows up on NPS data? We know as well as our customers that collecting NPS data is one thing, but making sense of it, and making it actionable, is sometimes another

Use customer surveys to innovate your customer experience

December 1, 2015

There are lots of ways to collect customer feedback—even from afar. One of the most common tools is a customer survey—NPS®, Transactional CSAT, Global CSAT and Customer Effort Scores are a few common survey types. Here’s is an overview of each

Measure customer loyalty right from Zendesk with Net Promoter Score® surveys

October 22, 2014

Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?