Zendesk Products
Latest stories
Article
3 min read
Meet "Copenhagen", Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
Article
2 min read
Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article
1 min read
Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article
1 min read
Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
Article
2 min read
Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
Article
2 min read
Zendesk customization - best practices for UX, part 3
In part 3, we take a look at how certain customizations are done on the back…
Article
1 min read
Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article
1 min read
Tip of the week: Showing who has been cc'd in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
Article
3 min read
Reach your help desk from your blog with Zendesk for Wordpress
Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…
Article
1 min read
Too many passwords? Access Zendesk using your Google and Facebook logins
Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…
Article
6 min read
Do you benchmark your customer service? You should. Heres why.
[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.