Zendesk Products

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Be in the right place, at the right time with Zendesk Connect Article

Be in the right place, at the right time with Zendesk Connect

Zendesk Connect allows you to better understand and proactively engage your customers

Introducing the new Zendesk: Built for better customer relationships Article

Introducing the new Zendesk: Built for better customer relationships

Zendesk has evolved from a customer service product to a family of products for improving customer…

Important update to the Zendesk DMARC policy Article

Important update to the Zendesk DMARC policy

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…

The skill every great chat agent needs to have Article

The skill every great chat agent needs to have

Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…

Three new tools to make you a better support leader Article

Three new tools to make you a better support leader

Zendesk August quarterly product release includes: Satisfaction Reasons, updates on the Pathfinder app, and better insights…

Everything you need to know before launching your community Article

Everything you need to know before launching your community

We all belong to communities. Some are small and intimate, like our families. Some are massive…

How to chat with your customers: 5 tips from the pros Article

How to chat with your customers: 5 tips from the pros

Customers who chat are three times more likely to make a purchase than customers who don’t.…

Community Tip: Deleted your help center content? Not to worry! Article

Community Tip: Deleted your help center content? Not to worry!

This Community Tip from Felix Stubner will help you with a quick way to restore your…

Get personal with profiles in Help Center Article

Get personal with profiles in Help Center

Thriving communities are built around people having real connections with each other. That’s why we’re introducing…

5 unconventional ways to use live chat on your website Article

5 unconventional ways to use live chat on your website

An increasing number of companies are turning to live chat for unconventional uses, finding creative ways…

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme Article

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

3 ways to get your Help Center in shape, featuring Lumo BodyTech Article

3 ways to get your Help Center in shape, featuring Lumo BodyTech

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises…

12 tips for maximizing your ecommerce customer service Article

12 tips for maximizing your ecommerce customer service

From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.

Community Tip: Connect Zendesk with multiple project boards in MeisterTask Article

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask…

Play nicely in the ticket queue using the Play button or Guided mode Article

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

TOTW: Let’s chat! Quick tips for training agents on Zopim Article

TOTW: Let’s chat! Quick tips for training agents on Zopim

Getting started with Zopim is easy and here are 5 tips to get your agents ready…

Streamline your Zendesk notifications for effective team communication Article

Streamline your Zendesk notifications for effective team communication

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app Article

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…

6 steps for measuring self-service success Article

6 steps for measuring self-service success

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…

Increase proactive engagement with Mobile Chat Notifications Article

Increase proactive engagement with Mobile Chat Notifications

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…