Zendesk Products

Latest stories Page 6

Put yourself in your customer’s shoes with BIME and Segment Article

Put yourself in your customer’s shoes with BIME and Segment

Today a new integration between Segment, BIME, and Zendesk makes it possible to pull siloed customer…

Retailers connect on all the right channels Article

Retailers connect on all the right channels

Innovative brands know that some channels serve customers better than others. These retailers share why multi-channel…

Get out your gardening tools—how to clean up your users, groups, and organizations Article

Get out your gardening tools—how to clean up your users, groups, and organizations

Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration Article

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…

Tip of the Week: What to expect when rolling out Satisfaction Prediction Article

Tip of the Week: What to expect when rolling out Satisfaction Prediction

Satisfaction prediction has the potential to change the way your team processes customer support requests. See…

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary) Article

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…

So you want to build an app? Article

So you want to build an app?

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…

How Brayola’s customer service team became every girl’s best friend Article

How Brayola’s customer service team became every girl’s best friend

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy…

Community Tip: Include end-user browser information via Help Center Article

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing Article

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even…

Community Tip: Facebook Messenger integration for Help Center Article

Community Tip: Facebook Messenger integration for Help Center

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help…

Getting up close and personal with customers on Facebook Messenger Article

Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

An analytics platform built for every job: Introducing BIME v7 Article

An analytics platform built for every job: Introducing BIME v7

Just before the winter holidays, our friends over at BIME launched version 7 of their analytics…

Provide innovative customer support on any channel Article

Provide innovative customer support on any channel

Customers have different preferences about how they receive and access customer support—whether that means talking over…

Better together: Zendesk and HipChat Connect Article

Better together: Zendesk and HipChat Connect

Sometimes it takes a village to build great customer relationships. And just like any team doing…

Let’s give them something to talk about: Introducing Zendesk’s new Community features Article

Let’s give them something to talk about: Introducing Zendesk’s new Community features

Think of your community as a clubhouses for customers. A place where they can learn and…

Go from Outlook email to Zendesk ticket in a flash Article

Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…

Standing out from the crowd with proactive live chat support Article

Standing out from the crowd with proactive live chat support

Print Syndicate proves that you can be serious without being too serious. Whether you want to…

Chat Tags: a new way to read between the lines of your customer conversations Article

Chat Tags: a new way to read between the lines of your customer conversations

Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…

Don’t let the holiday season chat influx dampen your mood Article

Don’t let the holiday season chat influx dampen your mood

It’s normal to feel overwhelmed by the sudden increase in chat volume during the holidays, but…