Good things get better: Learn what’s new in Zendesk this quarter

August 12, 2016

We’re excited to bring you our first “What’s New” quarterly update, where you’ll find information about all the features released over the past quarter in one easy-to-navigate space. Without further ado, we invite you to visit

SchoolMint earns top marks with integrated phone support

August 11, 2016

As more schools signed on with SchoolMint, the company was faced with an influx of support requests from two distinct populations—administrations implementing SchoolMint, and parents using the system. This created a complex support

How gaming company Miniclip is getting to know their players

August 4, 2016

Every gaming company wants to build a better game and provide the best experience possible for its players. To do so requires an understanding of the gamers themselves—what games they like or what actions they

Taking the heavy lifting out of moving—and support

July 28, 2016

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early in their startup journey and today have built

Beat the heat with these cool additions to the Zendesk Apps Marketplace

July 27, 2016

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip these past few months, and July is no different

How Chubbies uses the Zendesk Support and Shopify integration to deliver ‘the perfect weekend’

July 22, 2016

Chubbies wants their customers to have a good time—all the time. So, when they were looking for a Shopify integration, the solution had to deliver good vibes

Everything you need to know before launching your community

July 21, 2016

We all belong to communities. Some are small and intimate, like our families. Some are massive and managed digitally, like LinkedIn. Regardless of their shape or size, these

6 easy steps to trial Zendesk Talk

July 13, 2016

Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies that make the investment in providing quality support over the phone

All about the “About” custom ticket field

June 30, 2016

When the About field is set correctly, it allows you to categorize the topics your customers are asking questions about. This, in turn, can help speed up ticket

Community Tip: Deleted your help center content? Not to worry!

June 28, 2016

This Community Tip from Felix Stubner will help you with a quick way to restore your Help Center content if it is accidentally deleted

15 new Zendesk apps and integrations

June 27, 2016

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include sentiment analysis, ticket creation from popular messaging

Tip of the week: Best practices for altering your custom ticket fields

June 21, 2016

This Zendesk Tip of the Week covers best practice for altering custom ticket fields in your Zendesk.

Get personal with profiles in Help Center

June 20, 2016

Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

June 13, 2016

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices

3 ways to get your Help Center in shape, featuring Lumo BodyTech

June 8, 2016

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises to optimize your Help Center for better performance and

20 reasons to visit the Zendesk Apps Marketplace

June 3, 2016

From doing more with your data, to better closing the gap between sales and support, to integrating artificial intelligence, here are the 20 latest and greatest ways to extend your Zendesk

Better customer support through Zendesk and Google Apps for Work

June 2, 2016

The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce a new integration with Google

A new source of customer feedback: Google Play and Zendesk

May 18, 2016

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be a big channel for customer support

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

May 17, 2016

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask to create an efficient communication channel

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

Play nicely in the ticket queue using the Play button or Guided mode

May 6, 2016

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important as teams expand and share workload across multiple global offices. That’s why, here at Zendesk, we implemented a Play button-centered workflow

TOTW: Let’s chat! Quick tips for training agents on Zopim

May 3, 2016

Getting started with Zopim is easy and here are 5 tips to get your agents ready to chat

Streamline your Zendesk notifications for effective team communication

April 27, 2016

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support team aren’t overwhelmed. Today, I’ll walk you through my steps for auditing your notification strategy

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

April 26, 2016

Get the most out of Zendesk’s Pathfinder app with this Community Tip from James Baldwin of Change.org