Support
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9 min read
What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
Article
2 min read
3 ways to use Zendesk as an ecommerce help desk
Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…
Article
1 min read
Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
Article
1 min read
Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
Article
1 min read
Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
Article
2 min read
Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
Article
2 min read
Zendesk customization - best practices for UX, part 3
In part 3, we take a look at how certain customizations are done on the back…
Article
1 min read
Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article
1 min read
Tip of the week: Showing who has been cc'd in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
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