Answer your customer’s call with Basic Voice: Cloud-powered phone support available to everyone

March 15, 2016

If you were to step into a store on main street, you’d chat with the someone behind the counter for help. That immediate, personal interaction is the kind of positive support experience most businesses want

Hold the line—your new hold music has arrived

February 26, 2016

At long last, the winning track from our hold music contest is here. Perhaps you thought we were holding out on you. When we asked you to hold your horses back in December, you might have

How Brayola’s customer service team became every girl’s best friend

February 23, 2016

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy boots. The list goes on, virtually to infinity, except for one item

Tip of the week: Porting numbers into Zendesk Voice

January 12, 2016

For the best audio quality and overall Voice experience, we highly recommend that you port any existing customer service numbers into Zendesk Voice. In most cases, this means

Phone support do’s and don’ts

December 22, 2015

In the world of customer service, voice support still holds steady as a channel that customers love. Use this infographic to discover the right and wrong ways to provide phone support

Dance like nobody is waiting: announcing the Best Hold Music winner

December 22, 2015

For two weeks we held a global contest to find the world’s best hold music. It was a close and scrappy fight, but a winner has emerged, shining, victorious, and sporting a dope beat

‘Tis the season for warm transfers

December 16, 2015

Much ado is made about Black Friday, but it’s hard to understand what a frenzy it really is until you’re on the customer service end. UK online retailer, which specializes in perfume, cosmetics, skincare and haircare products, typically rakes in

Zendesk on Zendesk: Adding Advanced Voice Features

December 14, 2015

Last March we kicked off our first installment of this “Zendesk on Zendesk” series in the forums with a day-long discussion on how we rolled out Zendesk Voice for our own Customer Advocacy team. We’ve come a long way since then

Talk it out: introducing Advanced Voice, our new phone support product

December 10, 2015

In a world where customer relationships can make or break your business, it’s important that your customer support experiences are effortless for both customers and agents. Customers like voice support

Creative ways to keep customers entertained while they wait

May 19, 2015

Waiting for support or assistance is something that customers hate, but companies can make the wait more bearable by offering creative alternatives to keep customers busy while waiting in line. These are just a few ideas to get your creative juices flowing and hopefully help set your company apart from the customer service team next door

Zendesk on Zendesk: Rolling out Voice

March 12, 2015

Join us in the Zendesk forums today for the first installment of our “Zendesk on Zendesk” series. We’re hosting a day-long discussion focused on how we rolled out Zendesk Voice for Customer Advocacy here at Zendesk. I’ll share suggestions about how to plan for a

Getaround: Driving toward fast & furious growth

March 5, 2015

Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since 2010, they’ve launched carsharing in five major U.S. cities, and expansion at this speed has required

Fine Tuning: Phone support and Zendesk Voice

February 26, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on phone support and Zendesk Voice

Tip of the week: tips on Zendesk Voice from Zendesk Support

November 24, 2014

At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls to our customers. Voice is incredibly simple to set up—adding a phone line to your

5 easy steps to trialing voice support

November 19, 2014

Research shows that customers continue to choose voice as their preferred channel of support. They want access to other channels too, but the allure of voice support has less to do with

Globe-trotting: Zendesk Voice raises the bar for phone support

November 18, 2014

Customer service technology has undergone some pretty major changes in the past decade. Text-based communications have evolved radically, and self-service options are becoming increasingly prevalent. However, a more traditional channel remains the number-one choice for customers

To whom am I speaking?

November 20, 2012

79% of customers still prefer to use the phone when contacting customer service. To increase customer satisfaction – and the success of your business – pay attention to your phone support

Zendesk: open for the holidays

July 17, 2012

Working on a holiday is usually a daunting task that most people would rather avoid. But with Zendesk you can make this a great team building exercise

The Music We Hold To

February 2, 2012

Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking version of Beethoven’s 5th, there’s something about customer support hold music that stays with us long after we’ve hung up the phone. And in some instances, that means literally having Peter Cetera and Amy Grant’s “The Next Time I […]

Zendesk at the Twilio Conference

September 30, 2011

[Editor’s note: Zendesk Voice is now Zendesk Talk] Last week, Twilio hosted its first-ever user conference in San Francisco. Our team, along with several hundred talented developers, had the chance to geek out on the latest happenings with the Twilio API, view exciting new Twilio-based products, and meet the Twilio team. We then gave a […]

Build a Virtual Call Center With Our New Call Distributor Widget

May 11, 2011

Our customers can now harness the power of brick-and-mortar call centers without having to hire loads of additional agents, invest in additional hardware, or keep agents tethered to their desks. Thanks to our powerful new Ifbyphone integration organizations of any size can build a virtual call center for their sales or support teams. Incoming calls […]