Tip of the week: Markdown embedded images

July 19, 2016

If you aren’t yet using a rich text editor in your Zendesk but you still want to embed images, this tip on markdown embedded images is perfect

How customer service agents can think like memory athletes

July 7, 2016

In customer service, agents are frequently tasked with memorizing hundreds of macros, tags, or other shorthand ways for categorizing information, in addition to learning everything there is to know about

All about the “About” custom ticket field

June 30, 2016

When the About field is set correctly, it allows you to categorize the topics your customers are asking questions about. This, in turn, can help speed up ticket

Community Tip: Deleted your help center content? Not to worry!

June 28, 2016

This Community Tip from Felix Stubner will help you with a quick way to restore your Help Center content if it is accidentally deleted

Tip of the week: Best practices for altering your custom ticket fields

June 21, 2016

This Zendesk Tip of the Week covers best practice for altering custom ticket fields in your Zendesk.

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

May 17, 2016

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask to create an efficient communication channel

Play nicely in the ticket queue using the Play button or Guided mode

May 6, 2016

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important as teams expand and share workload across multiple global offices. That’s why, here at Zendesk, we implemented a Play button-centered workflow

TOTW: Let’s chat! Quick tips for training agents on Zopim

May 3, 2016

Getting started with Zopim is easy and here are 5 tips to get your agents ready to chat

Streamline your Zendesk notifications for effective team communication

April 27, 2016

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support team aren’t overwhelmed. Today, I’ll walk you through my steps for auditing your notification strategy

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

April 26, 2016

Get the most out of Zendesk’s Pathfinder app with this Community Tip from James Baldwin of Change.org

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service

April 5, 2016

In this Zendesk tip of the week, we cover times when “No” is the right answer and how customer service agents can say “No” in a helpful and empathetic way

Tip of the week: Notify customers of a post or comment converted into a ticket

March 29, 2016

One of the coolest features in Zendesk Community V2 the ability to create a ticket from a post or comment, and that’s what we’ll talk about in this tip of the week

Get out your gardening tools—how to clean up your users, groups, and organizations

March 24, 2016

Getting your hands dirty, in the weeds, isn’t always fun, but it’s an important maintenance task to help ensure workflows are optimized for agents spending their day in Zendesk

Tip of the Week: What to expect when rolling out Satisfaction Prediction

March 22, 2016

Satisfaction prediction has the potential to change the way your team processes customer support requests. See what to expect as an advocate and as a manger in this Tip of the Week

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

March 17, 2016

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become bothersome if you’re getting too many at a time. The answer to this conundrum is simple

Community Tip: Show customer love by sending a personal follow up

March 8, 2016

This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with customers after a certain amount of time

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

March 1, 2016

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week from Jake Bantz makes it easy

So you want to build an app?

February 25, 2016

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on the Zendesk Apps Framework (ZAF) and the technical aspects of

Community Tip: Include end-user browser information via Help Center

February 22, 2016

In this Zendesk Community Tip, we cover an easy method for sending over browser information when creating a ticket in the Help Center

Tip of the week: Setting up Zendesk for Trello Integration

February 16, 2016

In this Zendesk Tip of the Week learn how the Zendesk Power-Up allows users to attach Zendesk tickets and views to Trello cards

From the forums: How we make the most of our NPS data

February 11, 2016

Ever wonder how Zendesk analyzes and follows up on NPS data? We know as well as our customers that collecting NPS data is one thing, but making sense of it, and making it actionable, is sometimes another

Community Tip: Facebook Messenger integration for Help Center

February 2, 2016

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help Center. With the introduction of Facebook Messenger Page Plugins, this is now possible.

Tip of the week: Porting numbers into Zendesk Voice

January 12, 2016

For the best audio quality and overall Voice experience, we highly recommend that you port any existing customer service numbers into Zendesk Voice. In most cases, this means

Fine Tuning: Help Center customization

December 17, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on Help Center customization. Throughout the day, I’ll post suggestions about how to take advantage of