Zendesk Tips
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Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article
3 min read
Go from Outlook email to Zendesk ticket in a flash
The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…
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1 min read
Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
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1 min read
Tip of the week: Including 0 values in Insights reports
This tip of the week covers how to include 0 values in Insights reports. To do…
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1 min read
Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
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1 min read
Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
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1 min read
Community tip: Funneling customer orders through Zendesk
My company recently got rid of our CRM for various reasons and, while we were not…
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1 min read
Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
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1 min read
Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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1 min read
Tip of the week: Building your change management process
For the simplest change management process, all you need is a few custom configurations.
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Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
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1 min read
Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article
1 min read
Tip of the week: Showing who has been cc'd in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
Article
3 min read
Tip of the Week: Using business hours in your triggers and notifications
[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…
Article
2 min read
Tip of the Week: Automatic Ticket Tagging
Tags are one of the most powerful tools in Zendesk. With them you can load your…
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