The Apple Experience: Secrets to Insanely Great Customer Loyalty

Modern CX is long overdue in the passenger transportation industry

A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.

• Customer expectations
• Customer satisfaction

29 customer service phrases for a positive experience (and 12 you shouldn’t say)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

• Customer expectations
• Customer satisfaction

What is omnichannel retail? Definition, examples, and trends

Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.

42 customer thank you card ideas to show your appreciation

Show your customers how much their business means to you with our thank you note samples and email templates.

• Customer retention
• Customer satisfaction