The Zendesk tool belt: 5 new integrations

The Zendesk tool belt: 5 new integrations

August 13, 2013
The Zendesk tool belt: 5 new integrations

Make the most of your Zendesk experience by integrating with your favorite business apps. Here are some of the latest additions in our Zendesk apps marketplace:

Ducksboard joins the ranks of our suite of dashboarding tools available with Zendesk. Enter your Zendesk credentials and Ducksboard will automatically generate an entire dashboard full of cool stats around your help desk. You can even create your own custom dashboards from data points pulled from Zendesk or any other data source you want to put on display.

Kudos is a recognition engine that gives you a quick and easy way to praise and reward top contributors within your company. Engage your workers by providing them with recognition or feedback for a job well done for a particular support interaction directly from within Zendesk. Use this information to help identify your agents’ strong points and what areas they may need some help with.

MindTouch is a cloud based self-service center built to help your customers collaborate. Had a particularly long interaction via a Zendesk ticket that would make for a great article? Easily push that content into a MindTouch article in draft mode, clean it up, and publish it so the knowledge can be shared with all of your community.
Enable 2-way SMS communication with Zendesk for creating or updating tickets without having an SMS gateway. Simply install the Android application on your mobile phone, configure your Zendesk, and you now have a new channel for your customers to contact your help desk.

P3Chat empowers you to provide live support with visitors on your website via chat and easily convert those conversations automatically or manually into Zendesk tickets.  Take advantage of P3Chat’s robust features and stay on top of all your interactions in Zendesk.

Zendesk apps are available during your trial. If you’’re not already a customer, try Zendesk for free!

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