Three new integrations for November

Three new integrations for November

November 28, 2012
Three new integrations for November

Hopefully you’ve already seen our recent integration with Magento! Here’s a few other tools that we’ve recently launched integrations with as well:

Usersnap is a wonderful tool that enables customers on your site to easily take a screenshot of issues they are encountering. Create a Zendesk ticket with the screenshot included as an attachment. Simply install the code that Usersnap provides on your website to enable, then click on the “Feedback” button and highlight, blackout, or annotate sections of the page you are currently viewing to easily create a detailed support request.

CheckMarket joins the ranks of other survey tools that work well with Zendesk. Easily create surveys and embed them in your ticket responses to capture additional information about a customer’s experience. You can even create Zendesk tickets quickly and easily based off the results of the survey for quick and easy follow up. If someone indicates they had a bad experience through a CheckMarket survey or gave a low rating, trigger a Zendesk ticket to be created as a follow up action so you can close the loop on all your customer service engagements.

Dispatch is a great tool that helps you to pull important data out of emails that you may receive on a daily basis. Take those bulky automated emails you get, parse out the relevant information and create a Zendesk ticket with the information formatted for you in a meaningful, useful way. You can even extend this to tie into webhooks for your developers to parse out information sent from the webhook and pass that into Zendesk as a more readable ticket interaction.

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