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Zendesk on Zendesk: Ticket Triage

By Rodney Lewis

Last updated July 27, 2015

Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how we triage tickets.

I’ll post suggestions about how Zendesk Support agents triage and prioritize tickets. But this is a two-way street: I welcome your tips and ideas on working with triage.

The discussion will be in full swing on Tuesday, July 28th. Stop by to learn and share your thoughts on triage! In today’s discussion, we’ll cover the following topics and more:

  • User management
  • Ticket review and escalations
  • The perks

Head over to the forums for more details and tips, and to join the conversation

This discussion continues in our Zendesk on Zendesk series: a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Support team, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.