Now that youve thought about your setup and read through our previous posts (Part 1 and Part 2), youre probably wondering about ways to configure your Zendesk to support your version of the follow-the-sun support model.
Lucky for you we have more on that topic here!
One thing to mention upfront is that its hard to provide an exact setup for everyone. We cant tell you whats right for your team without knowing the particulars of your situation. Hopefully though, by going through some of the main features of Zendesk and discussing them in the context of follow-the-sun principles, youll be able to approach your Zendesk with more ideas.
In this article we discuss these topics in detail:
1. Using Zendesk features to follow the sun
2. How Zendesk follows the sun
3. A customer example
Ready to learn more? Head on over to the forums and read the article