If you are already collecting feedback about how satisfied your customers were with their support experience, you might have noticed a recent change in the satisfaction conditions. In the past, all satisfaction ratings were grouped together regardless of whether they included a comment or not, which meant extra time spent wading through tickets to find important feedback.
You can reduce that time immensely by setting up a process to only view your satisfaction ratings with comments! Two new condition options have been been added, and they allow you to search for the tickets where a customer provided both a satisfaction rating and added a related comment. Find out how to used these new conditions in your views, triggers, automations or reports in this new Forum post!
Haven’t set up your customer satisfaction ratings yet? Find out how to start collecting feedback from customers on how satisfied they were with a support experience here.