You may have already taken a look at all of the different ways you can customize Zendesk to better match the look and feel of your brand. Our newest tip of the week focuses on one of the most basic steps towards creating a seamless customer experience: customizing the URL of your Zendesk.
When you first begin your Zendesk subscription, your Zendesk web portal is some variation of mycompany.zendesk.com. Zendesk offers a feature to subscribers of our Regular, Plus+, and Enterprise plans called host-mapping that gives you the option to create your own branded URL for customers accessing your Zendesk.
For example, when Mondo Cameras signed up for Zendesk, the URL to their web portal was initially mondocameras.zendesk.com. However, they easily changed the URL to support.mondocameras.com to better match the URL of their main website.
For a step-by-step guide to host mapping, please visit the forums.