Customers expect a higher level of customer service now more than ever before. The key to a high customer satisfaction rating is not only providing an answer that solves your customers question, but providing it in a timely manner.
Businesses need to be able to monitor how long it takes for tickets to pass through different stages in the support lifecycle. The latest tip of the week will detail best practice recommendations for setting up your service level agreements in Zendesk using automations.
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