When you have a problem or a question you often do not have the time to search for an answer or wait for email correspondence. It’s no small surprise then that consumers prefer phone calls when in need of support for a quick response!
Two recent enhancements to Zendesk Voice make providing that phone support so much easier! Regular, Plus, and Enterprise accounts now have access to Multiple Greetings and Group Routing to communicate appropriately with callers and to route them to the appropriate team. The latest tip of the week will show you how!
Head to the forums to learn more