In a ever-changing environment, support agents may come and go. When one leaves, how do you best maintain your support lines of communication? This article lays out the best practices for preserving your lines of communication with your customers when an agent has left your team.
The latest tip of the week details the steps you will want to take when removing an agent from your support team:
- Reassign the agent’s tickets
- Downgrade the agent’s role
- Suspend the agent’s account