One of the questions were often asked is, who should be creating the content for the knowledge base? Some of our customers have technical writers or dedicated roles, many don’t. Over the years we’ve grown our knowledge base and scaled our support, and we’ve found processes that work very well for us. But we’ve also asked our customers how they manage their knowledge bases.
This tip of the week includes recommendations from us as well as advice from our customers with thriving self-service portals.
Head to the forums to learn more