Turn Tweets and Comments Into Actionable Items

December 8, 2010

In today’s social network powered society, keeping an eye on what your users are saying online has never been more relevant. Often, your most vocal users are the ones with the biggest following or most friends (at least on Twitter and Facebook)… and they make it very clear when something makes them unhappy. Zendesk recognized that and wanted to make sure those types of comments never go unanswered. As such, the Zendesk integration for Seesmic was conceived.

With the new Zendesk plugin for Seesmic Desktop, you can turn those disgruntled tweets into Zendesk tickets, or if you prefer, “twickets.” Some screenshots of the plugin in action below:

Seesmic plugin

Seesmic desktop

Not only can you aggregate content about your company on Twitter and turn that content into actionable items on Zendesk, by tying into Seesmic, all of your social networks are within arms reach for complete brand management. The integration boasts the following lineup of features within Seesmic:

  • Creating new tickets
  • Accessing your top views of tickets
  • Previewing and viewing all responses
  • Responding to requests
  • Updating status fields

When you’re a brand manager dealing with hundreds of requests each
day, time is of the essence. We want to help you take that time back.

To try it out for yourself, visit
http://marketplace.seesmic.com/plugins/zendesk.

Andrew Dumont is director of business development at Seesmic.

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