Turning Difficult Moments into Positive Customer Experiences

Rain or shine, new integrations are in season

No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

• Apps and integrations

Welcome to the CX community: A 5-step guide for new members

Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

• Artificial intelligence

5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

• Employee experience