Are you still on Classic Zendesk? Today is your lucky day! We’re hosting a discussion in our forums focused on updating from Classic to new Zendesk.
Throughout the day, I’ll post suggestions to make this switch easy as pie. We’ve found that the new Zendesk helps support managers improve efficiency while keeping their agents happy. We’ll cover all the newest features, what to think about before you update, and how our new apps framework can work for you. But this is a two-way street: I welcome your tips and thoughts on updating your Zendesk!
The discussion is already underway; we kicked it off with some features that will make your agents more efficient. Here are some highlights:
- Want to collect specific information from your users from the minute they land on your site? With Ticket Forms you can reduce the back and forth for both your customers and support agents (Enterprise).
- Who doesn’t like to move quickly between easy-to-solve tickets? With Keyboard Shortcuts, your agents can open, update, or solve tickets with the click of a few keys.
- Play — Just like your iTunes playlist you can breeze through tickets by “playing” a view of tickets. We’ll even skip tickets already being worked on by other support agents.
Head over to the forums for more details and tips, and to join the conversation.
Fine Tuning is a monthly discussion in our forums about a specific topic. Hosted by a Zendesk Customer Success team member, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.