CSM spotlight: improving user adoption for your Zendesk

CSM spotlight: improving user adoption for your Zendesk

September 25, 2014
CSM spotlight: improving user adoption for your Zendesk

Curious about how to get staff and customer buy-in for your new Zendesk? Today is your day! We’re hosting a discussion in our forums focused on user adoption.

Throughout the day, I’ll post suggestions for increasing user adoption and engagement with your new Zendesk. But this is a two-way street: I welcome your tips and ideas on introducing Zendesk to your agents and customers.

The discussion is already underway! We kicked it off with tips to help increase agent acceptance of your new customer service platform. Here are some highlights:

  1. Communicate with your team early and often
  2. Get executive sponsorship to increase agent adoption
  3. Incentivize your early adopters

Head over to the forums for more details and tips, and to join the conversation.

This discussion continues our Customer Success Spotlight series: a monthly discussion in our forums about a specific topic. Hosted by a Zendesk Customer Success Manager, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.